Q: What happens when logger requests original file? Are you storing the files on server? Why do you need files? A: The advanced protocols require the A2L ID to load the correct definition and it is not always possible to read out the A2L ID through OBD. Test without VM before you contact support. All protocols that use raw CAN mode on the J2534 device and require high resolution timing will have significantly worse performance and can throw random obscure error codes and drop connection, so it is not recommended. Q: Can I run the logger in a Virtual Machine (VM)? A: While the logger will run in a VM, the USB passthrough drivers of the VM are not perfect and always introduce latency. For Advanced you need to send hex/a2l at the bare minimum, preferably also an ECU, and you have to be a PRO user or there has to be significant demand for this protocol.
Q: Can you develop protocol for X? A: For Basic no, or it's probably already being worked on. Q: Can you send me a profile? Can you help me tuning the car? A: No, there simply is no time, sorry. Q: Can I buy damos from you? A: No, VehiCAL does not sell or exchange such data under any circumstances. You did not checksum and Autotuner does not checksum in full read mode. Q: After patching the file I can not flash OBD anymore with Autotuner! A: You must checksum the file after patching. Q: What program can I use to view the logs? A: Please see this list. If it is not in the basic protocol, then it can not be added, use the advanced protocol (if available). Basic protocol is automatically generated from values present in the ECU. Q: I am missing values in Basic protocol, can you add them? A: No. Q: Will the Logger work with xxx car? A: Make an init with the Logger and only after you have made the init if you have an error, send a message with the init included.
Either install and start EcuFlash once, so it can update the firmware or install the older driver linked above. A: You probably installed the newest drivers from the manufacturer, but have old firmware in the device. Q: I always get ERROR: DEVICE_NOT_CONNECTED with my Tactrix OpenPort 2.0. Q: I can not see my Tactrix OpenPort 2.0 in the Device dropdown. A: Please provide all information as detailed on this page.
Q: I receive the message ERROR: No definition was found on server, contact support.
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